Terms of Use

Last updated: 12 November 2026

These terms are between you and KRL Apps (“we”, “us”), who makes Haven. They cover the Haven app and Haven Cloud. By using Haven you agree to them. Our Privacy Policy explains how we handle data.

1. The app and the stores

If you got Haven from the App Store, Apple’s Standard End User License Agreement applies to your use of the app, and these terms add to it. If you got Haven from Google Play, Google Play’s terms also apply. Where these terms and the store’s terms differ about the app licence, the store’s terms win.

We give you a personal, non-transferable right to use Haven on devices you own or control.

2. Your content

What you put in Haven stays yours. We don’t claim any rights to it, and with Haven Cloud it is end-to-end encrypted, so we can’t see it.

Without Haven Cloud or a backup file, your files exist only on your device. If the device is lost, broken or reset, they are gone. Keeping a backup is up to you.

3. Haven Cloud

• Account. You sign in with Apple, Google or an email link. Keep access to that account and its email address; it’s how you sign in and how recovery emails reach you.
• Your keys. Your files can be opened only with your key. Keep your recovery key safe. If you lose your key and every way of getting it back, we can’t restore your files.
• Storage. Your plan sets how much you can store. A single file can be up to 1 TiB.
• If you store more than your plan allows (for example after switching to a smaller plan, also in the App Store or Google Play settings), new uploads wait, and you have 30 days to free up space or choose a bigger plan. Haven shows how much is over and the date, and reminds you before it. If it's still over after 30 days, Haven deletes files from Haven Cloud until it fits: first what's in the cloud trash, then the most recently uploaded files. Files on your devices are never touched.
• Reliability. Haven Cloud keeps your encrypted files with a storage provider (the Privacy Policy names it). We work to keep them safe and available, but no storage is perfect, so keep important files in more than one place, for example on your device or in a backup file.
• Deleting files. Files deleted from Haven Cloud stay in the cloud trash for 30 days, then are deleted for good.
• If a plan ends. Your files stay in Haven Cloud for 30 days: you can still see and download them, but not add new ones. After 30 days they are deleted from Haven Cloud. Haven reminds you in the app when the plan ends and again before the files are deleted, and choosing a plan again within the 30 days keeps everything. Files on your devices are never touched.
• Deleting your account. You can delete your account at any time in Settings → Haven Cloud → Delete Account. It deletes your cloud files, your index and your account right away, and can’t be undone. It doesn’t cancel a subscription; do that in your store settings.

4. Haven Pro and purchases

• Billing. Purchases are made and billed by Apple (App Store) or Google (Google Play), under their terms. Prices are shown in the app before you buy.
• Subscriptions renew automatically for the same period and price unless you cancel. On the App Store, cancel at least 24 hours before the current period ends. Cancel or change your plan in your Apple ID or Google Play subscription settings. Deleting Haven doesn’t cancel a subscription.
• Free trials, when offered, turn into a paid subscription at the end unless you cancel before then.
• Refunds are handled by Apple or Google under their refund policies. We can’t issue refunds for App Store purchases ourselves.
• Lifetime is a one-time purchase of Pro’s features. It doesn’t include Haven Cloud storage. Remove Ads is a one-time purchase that only turns ads off.
• One account at a time. A plan belongs to one Haven account at a time, and works on all devices signed in to it. Moving it to another account is up to you; Haven always asks first.
• Price changes to subscriptions follow the store’s rules, which include telling you in advance and, where required, asking you to agree.

Nothing here limits your rights as a consumer under the law of your country.

5. Acceptable use

Don’t use Haven or Haven Cloud to:

• store or share anything illegal, including child sexual abuse material, or content you have no right to store;
• harm, harass or spy on other people, including using Haven on a device that isn’t yours without the owner’s permission;
• break into, overload or get around the limits of Haven Cloud, or use it in an automated way that isn’t the app;
• spread malware.

Because Haven Cloud is end-to-end encrypted, we don’t and can’t scan what you store. If we receive a valid legal order or credible evidence that an account breaks these rules, we may suspend or close it. Where the law allows, we’ll tell you why.

6. Requests from authorities

We only respond to requests that are valid under the law that applies to us. All we hold is described in the Privacy Policy: your account email, account ID, sign-in methods, plan, the number and encrypted sizes of your files, their timestamps, and encrypted data we can’t decrypt. If you turned on Recover with Haven, an encrypted copy of your key also exists, as the Privacy Policy explains.

7. Availability and changes

We work to keep Haven Cloud available and your data safe, but we can’t promise it will always be available or free of errors. We may change, add or remove features. If we ever shut Haven Cloud down, we’ll tell you at least 30 days before, so you can download your files.

8. No warranty

Haven is provided “as is” and “as available”. To the extent the law allows, we make no promises beyond those in these terms, for example that Haven will meet every need or work without interruption.

9. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, or for loss of data you could have prevented by keeping a backup or your recovery key. Our total liability to you for any claim about Haven is limited to what you paid us for Haven in the 12 months before the claim.

None of this limits liability that can’t be limited by law, such as for intent or gross negligence, death or personal injury, or your mandatory rights as a consumer.

10. Ending

You can stop using Haven at any time, and delete your Haven Cloud account in the app. We may suspend or close an account that seriously or repeatedly breaks these terms.

11. Law and disputes

These terms are governed by the law of the Republic of Lithuania. If you are a consumer in the EU, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in the courts there. Before going to court, please write to us; most things can be sorted out by email.

12. Changes to these terms

We may update these terms. We’ll change the date above and, for important changes, tell you in the app before they apply. If you don’t agree, you can stop using Haven and delete your account.

13. Contact

support@havenvault.app (KRL Apps).